Refund policy

Refund & Replacement Policy

DD Goods enforces a structured, data-verified Refund & Replacement Policy designed to protect both consumer rights and the entity operation. We offer concrete remedies for fulfillment and quality non-conformities, contingent upon the verification conditions detailed below.

1. Filing Window & Claims Submission

All claims for compensation, refunds, or product replacements must be formally submitted to our Support Team within 7 calendar days following the official carrier-recorded successful delivery date. Claims submitted outside this mandatory window are automatically ineligible for consideration.

2. Eligibility Criteria Matrix

To ensure operational clarity, cases are rigorously segmented based on verified fulfillment outcomes:

Issues	Eligible for Refund / Replacement	Ineligible for Refund / Replacement
Order related issues	Order Related Issues: • Unshipped Orders: Complete orders that have not yet been dispatched from our fulfillment facility.	Orders already dispatched, currently in active transit, or successfully delivered by carrier.
Product-Related Issues	• Incorrect style, design, or variant received. • Wrong color or size variant physically shipped. • Missing components or partial item omissions.	• Size does not fit the buyer (provided dimensions match the advertised product size chart). • Minor size variances falling within standard manufacturing tolerances. • Subjective customer dissatisfaction ("buyer's remorse" or "changed mind"). • Custom requests or specialty modifications (label removal, bespoke adjustments).
Quality-Related Issues	• Structural damage affecting normal use (e.g., sole detachment on footwear). • Total functional failure of electronic units. • Large-area stain or contamination • Extensive visible structural defects (e.g., heavy abrasions on leather goods, compromised waterproof coatings, warped luggage structures).	• Minor cosmetic imperfections (loose threads, superficial printing variations). • Damages caused strictly to outer product packaging that do not compromise the item's core functionality. • Damage resulting from post-delivery customer mishandling, improper usage, or alteration.

Excluded Logistics Scenarios: No refunds or replacements are granted if packages are stolen/uncollected post-delivery, or if the underlying logistics fail due to an incorrect shipping address supplied by the customer.

* Mandatory Evidence Requirement:
All product and quality-related claims require definitive, high-resolution photo or video proof. Visual evidence must clearly show the defect, size measurement discrepancy, or variant error that does not match the description, alongside the shipping label affixed to the original packaging.

3. Execution Protocol

Once our fulfillment audit team verifies the provided documentation and approves the claim, the resolution will be processed within 5 business days. Refunds will be credited back to the original method of payment, or replacements will be dispatched immediately at zero additional cost to the customer.

How to Request a Refund / Replacement

Contact our support team at support@ddgoods.group within 7 days of delivery.